From Manual Processes to Seamless Automation

We transformed JustAsk’s field service operations from a fully manual system to an automated, real-time solution, enhancing scheduling, routing, and overall service efficiency using Salesforce Field Service Lightning.

40%
Reduction

Reduced fuel usage by optimizing routing and scheduling, leading to greater efficiency.

60%
Reduction

Decreased supervisors’ time onsite, allowing for more efficient field operations.

25%
Increase

Increased work time at customer sites, enhancing overall productivity.

Optimizing Scheduling and Routing for JustAsk’s Field Operations

JustAsk, a leading facilities management company in the UK, was struggling with managing and optimizing the schedules and routing of 600 field personnel across 200 teams. Their existing manual scheduling system lacked flexibility, real-time updates, and integration with Salesforce CRM, leading to inefficiencies, miscommunication, and delayed service.

Automating Field Service Management with Salesforce Integration

We implemented Salesforce Field Service Lightning, integrated with JustAsk’s CRM, and introduced a custom “Proof of Service” module. This solution automated the scheduling and routing of field teams, optimized productivity, and provided real-time updates. The introduction of photographic proof of service improved customer satisfaction by offering immediate confirmation of job completion.

From Manual Processes to Seamless Automation

Optimizing Scheduling and Routing for JustAsk’s Field Operations

Automating Field Service Management with Salesforce Integration

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