We transformed a field service operation for Drive DeVilbiss, optimizing efficiency, patient satisfaction, and business results by implementing a digital, real-time service solution using Salesforce.
30%
Reduction
Reduced service completion times, optimizing operational efficiency.
25%
Increase
Boosted customer engagement and satisfaction through a user-friendly portal.
20%
Improvment
Improved client satisfaction due to faster, more efficient service.
Drive DeVilbiss, a leading provider of home healthcare equipment, was facing challenges with their outdated, manual service operations. Their paper-based process led to inefficiencies, delays, and poor visibility into service tasks. Previous attempts at implementing a digital field service solution had failed due to lack of expertise and inadequate IT support.
We implemented a customized Salesforce solution, integrating Service Cloud, Field Service, and Experience Cloud. A new customer portal was created, giving clients easy access to their product and service data. Field engineers were equipped with mobile solutions for real-time asset tracking and service reports. Additionally, Docomotion was used to automate and customize service reports, streamlining the process from request to service completion.
Salisbury House,
Finsbury Circus,
London, EC2M 5SQ
Av. Duque de Ávila 185,
1050-082,
Lisboa
909 Lake Carolyn Pkwy,
Suite 310
Irving TX, 75039
